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Customer Support Centre
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19001341 Requisition #
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We are currently recruiting a Telephone Account Manager in our Sales team to be based in our Customer Support Centre in Aston. Reporting into the Internal Sales Manager you will manage a portfolio of customers over the phone, maintaining relations, identifying opportunities for growth, and generating new leads where appropriate.

  

Key Responsibilities 

  • Ensure a thorough understanding of your existing portfolio of customers and establish opportunity to increase renewal values or service provision

  • Understand, build, and be responsible for client relationships through a quality telephone based account management philosophy

  • Manage all issues and queries from your customer portfolio in a timely and customer focused manner, escalating where required

  • Provide product information as requirement on aspects as needed

  • Working to Company process and procedures and meeting all SLAs or targets

           

 

The Person

 

You will have previous experience in a telephone based or field sales role, ideally within the tyre or fleet industry. Personable and professional with a high attention to detail, you will also have the ability to think creatively and have a tenacity for excellence to achieve outstanding customer satisfaction, retention, and growth. An excellent working knowledge of Microsoft and Google applications are also required to support the analytical and presentation aspects of this role.  

 

 

Our Benefits 

  • Competitive salary

  • 25 days’ holiday (plus Bank Holidays)

  • Generous flexible pension scheme, including life assurance

  • Employee discounts

  • Employee Assistance Programme (EAP)

  • Refer a friend scheme

  • Plus a fantastic range of voluntary benefits including childcare vouchers, paycare 4work healthcare plan, discounted eye care, cycle2work, offers from major high street brands including holidays, restaurants and shopping

             

 

 

The Company


ATS Euromaster Ltd is one of the country’s leading tyre and vehicle maintenance providers. We operate approximately 330 centres, more than 700 service vans and employ almost 2,300 people across Great Britain.


For over 50 years we have been providing an honest and expert service to businesses and communities across the country. Our purpose is to keep our customers on the move and provide outstanding customer care in the process.


Health and Safety is our top priority - we were the first in the industry to be endorsed by both SAFEContractor and the Contractors’ Health and Safety Scheme (CHAS). We’ve also received a Gold Award from The Royal Society for the Protection of Accidents (RoSPA) for the last four years.


Fasten your seatbelt and turn the key on a career at ATS Euromaster.



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About us

ATS Euromaster Ltd is one of the country’s leading tyre and vehicle maintenance providers. We operate approximately 330 centres, more than 700 service vans and employ almost 2,300 people across Great Britain.


For over 50 years we have been providing an honest and expert service to businesses and communities across the country. Our purpose is to keep our customers on the move and provide outstanding customer care in the process.