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Customer Support Centre
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19001257 Requisition #
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We are currently recruiting a Marketing Assistant in our Customer Support Centre in Aston. Reporting into the Head of Category Management the role of the Marketing Assistant will be to support internal and external customers’ requests and queries to deliver a high level of customer service.

 

Key Responsibilities

  • Assist with the implementation of effective plans to drive traffic to ATS Euromaster and increase awareness of the brand

  • Support meetings with marketing agencies regarding the roll out of new campaigns

  • Take ownership of purchase orders and queries from centres relating to retail transactions and appointments

  • Update offer content for leaflets and promotional materials

  • Regular benchmarking against competitors

 

The Person

You will have experience of working within agreed service level agreements in a customer service environment, handling complaints, and managing customer expectations and demands, preferably in a retail setting. You will have an understanding of all current consumer legislation including the Sales of Goods Act, Trades Description Act, and GDPR.

 

Our Benefits

  • Competitive salary

  • 25 days’ holiday (plus Bank Holidays)

  • Generous flexible pension scheme, including life assurance

  • Employee discounts

  • Employee Assistance Programme (EAP)

  • Refer a friend scheme

  • Plus a fantastic range of voluntary benefits including childcare vouchers, paycare 4work healthcare plan, discounted eye care, cycle2work, offers from major high street brands including holidays, restaurants and shopping


The Company


ATS Euromaster Ltd is one of the country’s leading tyre and vehicle maintenance providers. We operate approximately 330 centres, more than 700 service vans and employ almost 2,300 people across Great Britain.


For over 50 years we have been providing an honest and expert service to businesses and communities across the country. Our purpose is to keep our customers on the move and provide outstanding customer care in the process.


Health and Safety is our top priority - we were the first in the industry to be endorsed by both SAFEContractor and the Contractors’ Health and Safety Scheme (CHAS). We’ve also received a Gold Award from The Royal Society for the Protection of Accidents (RoSPA) for the last four years.


Fasten your seatbelt and turn the key on a career at ATS Euromaster.



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About us

ATS Euromaster Ltd is one of the country’s leading tyre and vehicle maintenance providers. We operate approximately 330 centres, more than 700 service vans and employ almost 2,300 people across Great Britain.


For over 50 years we have been providing an honest and expert service to businesses and communities across the country. Our purpose is to keep our customers on the move and provide outstanding customer care in the process.